TERMS AND CONDITIONS

I-MediRep Online Platform – Introduction 

I-MediRep Online Platform consists of the following;

  1. https://imedirep.com

  2. mobile application iMediRep

(collectively referred to as “I-MediRep Online Platform”, which includes its content, software, options, features and services available on the Platform from time to time). 

The I-MediRep Online Platform is solely owned and operated by I-MEDIREP (PRIVATE) LIMITED, having its registered office at Level 04, #505, Union Place, Colombo 2, Sri Lanka. (hereinafter referred to as “I-MediRep”)

I-MEDIREP (PRIVATE) LIMITED  shall reserve the right to amend and modify  its privacy policy, guidelines, terms and conditions, corporate policies, or disclaimers from time to time without any prior notice. 

All right, title and interest in and to the I-MediRep Online Platform and all types of intellectual property rights arising  from and out of the I-MediRep Online Platform, are solely owned by I-MEDIREP (PRIVATE) LIMITED. 

The privacy policy, guidelines, terms and conditions constitute a legally valid, binding and enforceable contract between I-MediRep and any end user/s, and/or any person/s  authorized by such end user (collectively referred to as ‘the User’) of the I-MediRep Online Platform and its offered services. In the event if any other person/s has been authorised / appointed / acting with consent by an end user to use and operate the I-MediRep Online Platform on his/her behalf, such end user shall be accountable for all acts or omissions of the person he/she may authorise to use the I-MediRep Online Platform. 

By using the I-MediRep Online Platform, the User agree that he/she has fully read, understood, and bounded by these privacy policy, guidelines, terms and conditions as amended from time to time, and that the end user hereby comply with the requirements described herein. 

The User represents and warrant that he/she has full legal capacity, is a person over 18 years of age and have fullest consent and authority to agree and bind himself/herself or on behalf of the end user to the privacy policy, guidelines, terms and conditions. 

If the end user is  below the age of 18, I-MediRep Online Platform shall be used if the legal guardian or parent has expressly agreed on his/her behalf, and such legal guardian or parent shall be fully responsible and accountable for the obligations arising out of the privacy policy, guidelines, terms and conditions as a whole.

Subject to the compliance with privacy policy, guidelines, terms and conditions, the Users are given a non-exclusive, non-transferable, revocable, and limited licence and permission  to use I-MediRep Online Platform for the permitted and its intended purposes having bona-fide interest at heart.

I-MediRep Online Platform – Features /Usage

  1. The I-MediRep Online Platform allows the intended User connect with qualified medical professionals specialised in different fields of healthcare and related services of his/her choice, preference and relevancy (collectively referred to as “Healthcare Service Providers”). 

  1. The I-MediRep Online Platform allows the User to schedule appointments with one or more Healthcare Service Providers and consult them through chat features, videos, phone calls or in person. Healthcare Service Providers may, based on their independent diagnosis and evaluation, provide the User with medical advice and opinions, general advice on options/procedures to follow, prescriptions, or other recommendations for the best interest of the User.

  1. The I-MediRep Online Platform allows the User to select any option of services and features that are offered. The usage and access to the I-MediRep Online Platform is completely  based on selection of such option. For convenience of usage, all methods, services and features that allow the User to access the I-MediRep Online Platform including but not limited to, pay per use models  (collectively referred to as  “Options” ) for the all intent and purpose of I-MediRep Online Platform.

  1. Chosen Healthcare Service Providers can be consulted on the I-MediRep Online Platform by creating a personal account by the end user, or authorise /permit another person to create on behalf of the end user or through a corporate account maintained by the hospital/diagnosis centre  (collectively referred to as “Login Account”). 

  1. The end user is expected to share certain information, such as valid identification in completing the process of creation of the Login Account also an affirmation that all information provided is complete, true and accurate to the best of the user’s knowledge. 

  1. The User is expected to ensure the confidentiality of details of the Login Account, including username and password and the User is solely accountable for any and all activities that take place on or through the Login Account. I-MediRep shall not be liable for any unauthorised access to Login Accounts in any nature.  I-MediRep at its sole discretion, shall take steps to temporarily or permanently suspend any Login Account if there are sufficient reasons to believe that such Login Account is being compromised due to security breaches or otherwise.

  1. The User is expected to refer the Privacy Policy in respect of  all personal information shared on I-MediRep Online Platform.

  1. I-MediRep reserves the right to monitor, manage, schedule  and reschedule  the time of when Healthcare Service Providers are made available online through the I-MediRep Online Platform in order to provide a better service to   the Users.

  1. Subject to the privacy policy, guidelines, terms and conditions herein contained;

    1. the User may;

  1. check and be satisfied with the compatibility of the I-MediRep Online Platform on the personal devices of the User

  2. make an appointment for a consultation with the chosen Healthcare Service Provider on the I-MediRep Online Platform, depending on their availability 

  3. make an appointment with the next available Healthcare Service Provider,

  4. make appointments with multiple Healthcare Service Providers at the same time depending on the requirement

  5. access details of available Healthcare Service Providers of selected discipline/specialty, including their qualifications, and other users’ reviews in order to make a well-informed selection. 

  6. select a language of consultation depending on personal preference, however the conversing ability of the Healthcare Service Providers should be taken into consideration.

  7. access the I-MediRep Online Platform from outside the territorial limits of Sri Lanka, having the knowledge of applicable laws in both territories

  1. the User shall agree and acknowledge that;

  • Healthcare Service Providers have the sole discretion to accept or decline any appointment. In the event of a Healthcare Service Provider decline/ cancel any confirmed appointment, the User may be entitled to refund in accordance with the Refund Policy of I-MediRep Online Platform

  • Healthcare Service Providers have the sole discretion to call for in- person consultations in the event that the Healthcare Service Provider is of the opinion that condition of the patient / end user requires a physical examination to consider the most effective treatment plan. 

  • The User may receive a digital prescription at the end of the consultation which will be accessible through I-MediRep Online Platform

I-MediRep Online Platform – Refund Policy

  • The Users are entitled to cancel any appointment with Healthcare Service Providers prior to the commencement of any consultation secession, subject however to a payment of a cancellation fee.

  • If the consultation with a Healthcare Service Provider was not completed due to a technical failure at the end of the User, and if reconnection cannot be made within three minutes from the time of such disconnection, the consultation session will be terminated automatically. In such event the User shall not be entitled to a refund.

  • I-MediRep service charge is non-refundable. 

  • The User may be entitled to a refund, for any payments made by the User for consultations in the following events, however at the sole discretion of I-MediRep; 

    1. inability of opining or  treating without a physical examination as determined by the Healthcare Service Provider, 

    2. in the event if any Healthcare Service Provider decides to deliver services on gratis, 

    3. if the consultation is cancelled/declined by the Healthcare Service Provider 

    4. inability to complete a consultation due to a technical failure at the end of the  Healthcare Service Provider 

    5. inability to complete  a consultation due to a technical failure of the I-MediRep Online Platform

  • Any refund request shall be made through the option available in I-MediRep Online Platform and such verified refunds will be arranged through the same payment method used for making the appointment by the User within a reasonable period of time

I-MediRep Online Platform – User information and data handling  and disseminating 

  1. I-MediRep Online Platform permits the User to upload soft copies of materials  data and information, including but not limited to documents, images, photos, reports , texts, notes, and videoclips and voice/sound recordings in support of an accurate diagnosis (collectively referred to as “User Information and Data”). Such User Information and Data is shared with the Healthcare Service Providers selected through I-MediRep Online Platform. 

  1. The User shall  grant I-MediRep a non-exclusive, transferable, sublicensable, license to use, display, store, host, communicate, make available, modify, adapt, translate, and create derivative works of the User Information and Data  for the following purposes

    1. functioning of the I-MediRep Online Platform for its intended purposes and 

    2. to share the User Information and Data  with Healthcare Service Providers selected  by the Users through the I-MediRep Online Platform for the purposes of necessary medical advice and opinion 

  1. The User shall  represent and warrant that the User information and Data ;

    • does not contain any viruses, or other harmful, disruptive, or destructive files or content, and 

    • is true, complete, and accurate to the best of the User’s knowledge. 

    • is not illegal, defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive in any nature.