I-MEDIREP Online Platform – Refund Policy

I-MEDIREP Users are entitled to cancel any appointment with I-MEDIREP prior to the commencement of any consultation secession, subject however to a payment of a cancellation fee.

If the consultation with I-MEDIREP was not completed due to a technical failure at the end of the User, and if reconnection cannot be made within three minutes from the time of such disconnection, the consultation session will be terminated automatically. In such event the User shall not be entitled to a refund.

I-MEDIREP service charge is non-refundable.

When is the User eligible for a refund?

The User may be entitled to a refund, for any payments made by the User for consultations in the following events, however at the sole discretion of I-MEDIREP;

  1. inability of opining or treating without a physical examination as determined by I-MEDIREP
  2. in the event of I-MEDIREP deciding to deliver services on gratis,
  3. if the consultation is cancelled/declined by I-MEDIREP
  4. inability to complete a consultation due to a technical failure at the end of I-MEDIREP
  5. inability to complete a consultation due to a technical failure of the I-MEDIREP Online Platform

Any refund request shall be made through the option available in I-MEDIREP Online Platform and such verified refunds will be arranged through the same payment method used for making the appointment by the User within a reasonable period of time.